Your Privacy Matters

Introduction

MEDEF Microfinance Bank Ltd values your privacy and is committed to safeguarding the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose and protect your information when you use our banking products, services, website and digital banking platforms.

Information We Collect

• Personal identification information.
• Contact information.
• Financial and transaction information.
• Identification documents.
• Device and website usage information.

How We Use Your Information

• To provide banking services.
• To process transactions.
• To comply with regulatory obligations.
• To improve customer experience.
• To communicate important updates.
• To prevent fraud and unauthorized access.

Information Sharing

We do not sell your personal information. Information may only be shared with regulators, service providers and authorized institutions where required by law or for the delivery of banking services.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration or loss.

Your Rights

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Withdraw consent where permitted.

Cookies

Our website may use cookies and similar technologies to improve performance, security and user experience.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact MEDEF Microfinance Bank Ltd through our official communication channels.